Pune Municipal Corporation
Grievance Management System
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Login
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Citizen User Guide
Social Analysis
RTS Dashboard
Dashboard Grievance Management System
229157
All Complaints
3441
Pending Complaints
225716
Resolved Complaints
Garbage (SWM)
Maximum Grievance Resolved Category
98%
% Grievance Resolved
533
Grievance Pending For > 60 Days
326
Complaint Pending > 30 Days &< 60 Days
593
Complaint Pending > 15 Days &< 30 Days
3.2/5
Good-Very Good
Citizen Satisfaction
47.2%
(92779 Feedbacks)
Total Feedback
Feedback Details For :
Ward
Department
Ward wise citizen feedback rating
Ward Name
Total Feedback
Average Rating
Aundh - Baner
8702
3.17
Nagar Road - Vadgaonsheri
5923
3.11
Dhankawadi - Sahakarnagar
5729
3.70
Shivajinagar - Gholeroad
5498
3.66
Kothrud - Bawdhan
5142
3.56
Hadapsar - Mundhwa
5122
3.19
Yerawada- Kalas Dhanori
4938
3.39
Warje - Karvenagar
4829
3.36
Bibwewadi
4542
3.69
Kasba - Vishrambaugwada
4341
3.27
Sinhgad Road
3674
3.28
Kondhwa - Yewalewadi
3587
3.71
Dholepatil
2459
3.36
Wanawadi - Ramtekadi
2400
3.30
Bhawani Peth
1797
2.83
I don`t know
587
2.21
Department wise citizen feedback rating
Department Name
Total Feedback
Average Rating
Water Supply
7044
2.96
Road Project(H.O)
5563
2.62
Building Permission
3070
1.73
Property Tax
2990
2.69
Garden
1619
2.58
Stray Dogs
1165
1.79
Traffic-Planning
655
1.88
Drainage Project(H.O)
413
2.33
Traffic-signal(Electrical)
218
2.57
Health (H.O)
209
2.12
Information Technology
190
3.04
Birth And Death
189
3.06
Legal
151
1.63
Garden - Civil
142
2.87
Estate and Management (HO)
119
1.87
Bhavan (H.O)
85
2.58
SWM (HO)
59
1.95
Garden - Electrical
40
3.38
Social Development
37
2.14
Pune Smart City (PSCDCL)
34
2.91
Mandai
16
2.19
Sports
13
1.77
Encroachment (HO)
9
1.44
City Engineer
5
3.00
General Administration / Establishment
5
3.40
Developement Planning
4
1.25
License_Skysign (HO)
3
1.00
Source distribution
Social Media
Grievances
Total
Resolved
Pending
Swachhata App
54513
54229
284
Citizen
47161
46533
628
Mobile
39255
38552
703
Call Center
35900
35294
606
WhatsApp
29683
28899
784
Twitter
11668
11397
271
E-mail
5974
5885
89
FaceBook
1390
1318
72
Lokshahi
1217
1215
2
Written Complaint
973
973
0
Z+
629
628
1
Information Requested
442
442
0
Ward/Department Reception
191
191
0
SMS
124
124
0
Prime Minster-Complaint Portal
29
29
0
Aaple Sarkar
5
4
1
PMC Employee
2
2
0
Google+
1
1
0
Social Analysis
Web
47161
628
46533
Total
Pending
Resolved
Email
5974
89
5885
Total
Pending
Resolved
Mobile App
39255
703
38552
Total
Pending
Resolved
WhatsApp
29683
784
28899
Total
Pending
Resolved
SMS
124
0
124
Total
Pending
Resolved
Facebook
1390
72
1318
Total
Pending
Resolved
Twitter
11668
271
11397
Total
Pending
Resolved
Google+
1
0
1
Total
Pending
Resolved
Lokshahi
1217
2
1215
Total
Pending
Resolved
Z+
629
1
628
Total
Pending
Resolved
Written Complaint
973
0
973
Total
Pending
Resolved
Ward/Department Reception
191
0
191
Total
Pending
Resolved
Call Center
35900
606
35294
Total
Pending
Resolved
Information Requested
442
0
442
Total
Pending
Resolved
Prime Minster-Complaint Portal
29
0
29
Total
Pending
Resolved
Aaple Sarkar
5
1
4
Total
Pending
Resolved
