Pune Municipal Corporation
Grievance Management System
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Citizen User Guide
Social Analysis
RTS Dashboard
Dashboard Grievance Management System
247431
All Complaints
699
Pending Complaints
246725
Resolved Complaints
Garbage (SWM)
Maximum Grievance Resolved Category
99%
% Grievance Resolved
663
Grievance Pending For > 60 Days
18
Complaint Pending > 30 Days &< 60 Days
7
Complaint Pending > 15 Days &< 30 Days
3.2/5
Good-Very Good
Citizen Satisfaction
45.9%
(98485 Feedbacks)
Total Feedback
Feedback Details For :
Ward
Department
Ward wise citizen feedback rating
Ward Name
Total Feedback
Average Rating
Aundh - Baner
9182
3.19
Nagar Road - Vadgaonsheri
6351
3.13
Dhankawadi - Sahakarnagar
6043
3.69
Shivajinagar - Gholeroad
5822
3.67
Kothrud - Bawdhan
5587
3.58
Hadapsar - Mundhwa
5542
3.19
Yerawada- Kalas Dhanori
5248
3.41
Warje - Karvenagar
5105
3.37
Bibwewadi
4784
3.69
Kasba - Vishrambaugwada
4678
3.31
Sinhgad Road
3846
3.30
Kondhwa - Yewalewadi
3837
3.67
Wanawadi - Ramtekadi
2605
3.35
Dholepatil
2570
3.36
Bhawani Peth
1956
2.89
I don`t know
587
2.21
Department wise citizen feedback rating
Department Name
Total Feedback
Average Rating
Water Supply
7550
2.97
Road Project(H.O)
5853
2.65
Building Permission
3173
1.71
Property Tax
3049
2.67
Garden
1646
2.57
Stray Dogs
1221
1.76
Traffic-Planning
678
1.88
Drainage Project(H.O)
432
2.34
Traffic-signal(Electrical)
238
2.53
Health (H.O)
224
2.17
Birth And Death
200
2.95
Information Technology
194
3.01
Legal
151
1.63
Garden - Civil
150
2.90
Estate and Management (HO)
125
1.85
Bhavan (H.O)
85
2.58
SWM (HO)
59
1.95
Garden - Electrical
48
3.38
Pune Smart City (PSCDCL)
44
2.68
Social Development
37
2.14
Mandai
16
2.19
Sports
13
1.77
Encroachment (HO)
11
1.36
City Engineer
5
3.00
General Administration / Establishment
5
3.40
Developement Planning
4
1.25
License_Skysign (HO)
3
1.00
Electrical(H.O)
2
3.00
Security
1
1.00
Source distribution
Social Media
Grievances
Total
Resolved
Pending
Swachhata App
54513
54513
0
Citizen
49971
49778
193
Mobile
46879
46516
357
Call Center
38574
38540
33
WhatsApp
32732
32670
62
Twitter
13091
13061
30
E-mail
6315
6298
17
FaceBook
1728
1721
7
Lokshahi
1219
1219
0
Written Complaint
975
975
0
Z+
629
629
0
Information Requested
444
444
0
Ward/Department Reception
191
191
0
SMS
125
125
0
Prime Minster-Complaint Portal
34
34
0
Aaple Sarkar
7
7
0
PMC Employee
3
3
0
Google+
1
1
0
Social Analysis
Web
49971
193
49778
Total
Pending
Resolved
Email
6315
17
6298
Total
Pending
Resolved
Mobile App
46879
357
46516
Total
Pending
Resolved
WhatsApp
32732
62
32670
Total
Pending
Resolved
SMS
125
0
125
Total
Pending
Resolved
Facebook
1728
7
1721
Total
Pending
Resolved
Twitter
13091
30
13061
Total
Pending
Resolved
Google+
1
0
1
Total
Pending
Resolved
Lokshahi
1219
0
1219
Total
Pending
Resolved
Z+
629
0
629
Total
Pending
Resolved
Written Complaint
975
0
975
Total
Pending
Resolved
Ward/Department Reception
191
0
191
Total
Pending
Resolved
Call Center
38574
33
38540
Total
Pending
Resolved
Information Requested
444
0
444
Total
Pending
Resolved
Prime Minster-Complaint Portal
34
0
34
Total
Pending
Resolved
Aaple Sarkar
7
0
7
Total
Pending
Resolved
