Pune Municipal Corporation
Grievance Management System
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Login
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Citizen User Guide
Social Analysis
RTS Dashboard
Dashboard Grievance Management System
192116
All Complaints
3324
Pending Complaints
188792
Resolved Complaints
Garbage (SWM)
Maximum Grievance Resolved Category
98%
% Grievance Resolved
263
Grievance Pending For > 60 Days
346
Complaint Pending > 30 Days &< 60 Days
521
Complaint Pending > 15 Days &< 30 Days
3.1/5
Good-Very Good
Citizen Satisfaction
50.6%
(83011 Feedbacks)
Total Feedback
Feedback Details For :
Ward
Department
Ward wise citizen feedback rating
Ward Name
Total Feedback
Average Rating
Aundh - Baner
7960
3.12
Nagar Road - Vadgaonsheri
5335
3.05
Shivajinagar - Gholeroad
5091
3.66
Dhankawadi - Sahakarnagar
5078
3.67
Hadapsar - Mundhwa
4355
3.05
Kothrud - Bawdhan
4351
3.52
Yerawada- Kalas Dhanori
4292
3.27
Warje - Karvenagar
4186
3.31
Kasba - Vishrambaugwada
3765
3.19
Bibwewadi
3632
3.65
Sinhgad Road
3286
3.25
Kondhwa - Yewalewadi
3081
3.61
Dholepatil
2188
3.27
Wanawadi - Ramtekadi
1903
3.00
Bhawani Peth
1604
2.75
I don`t know
587
2.21
Department wise citizen feedback rating
Department Name
Total Feedback
Average Rating
Water Supply
6650
2.96
Road Project(H.O)
5103
2.58
Building Permission
2939
1.75
Property Tax
2917
2.71
Garden
1600
2.58
Stray Dogs
1124
1.82
Traffic-Planning
638
1.88
Drainage Project(H.O)
395
2.34
Traffic-signal(Electrical)
213
2.60
Health (H.O)
197
2.16
Information Technology
188
3.06
Birth And Death
183
3.13
Legal
151
1.63
Garden - Civil
126
2.82
Estate and Management (HO)
118
1.87
Bhavan (H.O)
83
2.61
SWM (HO)
52
2.02
Garden - Electrical
37
3.38
Social Development
36
2.17
Pune Smart City (PSCDCL)
21
2.81
Mandai
16
2.44
Sports
12
1.83
Encroachment (HO)
9
1.44
City Engineer
5
3.00
General Administration / Establishment
5
3.40
Developement Planning
4
1.00
License_Skysign (HO)
3
1.00
Source distribution
Social Media
Grievances
Total
Resolved
Pending
Citizen
43299
42648
651
Swachhata App
40557
40296
261
Mobile
33994
33307
687
Call Center
30188
29531
657
WhatsApp
24558
23900
658
Twitter
9546
9247
299
E-mail
5545
5480
65
Lokshahi
1215
1215
0
Written Complaint
968
968
0
FaceBook
836
792
44
Z+
628
627
1
Information Requested
441
441
0
Ward/Department Reception
186
186
0
SMS
120
119
1
Prime Minster-Complaint Portal
29
29
0
Aaple Sarkar
4
4
0
PMC Employee
2
2
0
Social Analysis
Web
43299
651
42648
Total
Pending
Resolved
Email
5545
65
5480
Total
Pending
Resolved
Mobile App
33994
687
33307
Total
Pending
Resolved
WhatsApp
24558
658
23900
Total
Pending
Resolved
SMS
120
1
119
Total
Pending
Resolved
Facebook
836
44
792
Total
Pending
Resolved
Twitter
9546
299
9247
Total
Pending
Resolved
Google+
0
0
0
Total
Pending
Resolved
Lokshahi
1215
0
1215
Total
Pending
Resolved
Z+
628
1
627
Total
Pending
Resolved
Written Complaint
968
0
968
Total
Pending
Resolved
Ward/Department Reception
186
0
186
Total
Pending
Resolved
Call Center
30188
657
29531
Total
Pending
Resolved
Information Requested
441
0
441
Total
Pending
Resolved
Prime Minster-Complaint Portal
29
0
29
Total
Pending
Resolved
Aaple Sarkar
4
0
4
Total
Pending
Resolved
