Pune Municipal Corporation
Grievance Management System
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Social Analysis
RTS Dashboard
Dashboard Grievance Management System
247560
All Complaints
674
Pending Complaints
246879
Resolved Complaints
Garbage (SWM)
Maximum Grievance Resolved Category
99%
% Grievance Resolved
645
Grievance Pending For > 60 Days
17
Complaint Pending > 30 Days &< 60 Days
7
Complaint Pending > 15 Days &< 30 Days
3.2/5
Good-Very Good
Citizen Satisfaction
45.9%
(98531 Feedbacks)
Total Feedback
Feedback Details For :
Ward
Department
Ward wise citizen feedback rating
Ward Name
Total Feedback
Average Rating
Aundh - Baner
9182
3.19
Nagar Road - Vadgaonsheri
6351
3.13
Dhankawadi - Sahakarnagar
6043
3.69
Shivajinagar - Gholeroad
5822
3.67
Kothrud - Bawdhan
5587
3.58
Hadapsar - Mundhwa
5542
3.19
Yerawada- Kalas Dhanori
5293
3.39
Warje - Karvenagar
5105
3.37
Bibwewadi
4784
3.69
Kasba - Vishrambaugwada
4678
3.31
Sinhgad Road
3846
3.30
Kondhwa - Yewalewadi
3837
3.67
Wanawadi - Ramtekadi
2606
3.35
Dholepatil
2570
3.36
Bhawani Peth
1956
2.89
I don`t know
587
2.21
Department wise citizen feedback rating
Department Name
Total Feedback
Average Rating
Water Supply
7550
2.97
Road Project(H.O)
5853
2.65
Building Permission
3174
1.71
Property Tax
3049
2.67
Garden
1646
2.57
Stray Dogs
1221
1.76
Traffic-Planning
678
1.88
Drainage Project(H.O)
432
2.34
Traffic-signal(Electrical)
238
2.53
Health (H.O)
224
2.17
Birth And Death
200
2.95
Information Technology
194
3.01
Legal
151
1.63
Garden - Civil
150
2.90
Estate and Management (HO)
125
1.85
Bhavan (H.O)
85
2.58
SWM (HO)
59
1.95
Garden - Electrical
48
3.38
Pune Smart City (PSCDCL)
44
2.68
Social Development
37
2.14
Mandai
16
2.19
Sports
13
1.77
Encroachment (HO)
10
1.40
City Engineer
5
3.00
General Administration / Establishment
5
3.40
Developement Planning
4
1.25
License_Skysign (HO)
3
1.00
Electrical(H.O)
2
3.00
Security
1
1.00
Source distribution
Social Media
Grievances
Total
Resolved
Pending
Swachhata App
54513
54513
0
Citizen
50100
49888
212
Mobile
46879
46555
318
Call Center
38574
38541
32
WhatsApp
32732
32672
60
Twitter
13091
13061
30
E-mail
6315
6299
16
FaceBook
1728
1722
6
Lokshahi
1219
1219
0
Written Complaint
975
975
0
Z+
629
629
0
Information Requested
444
444
0
Ward/Department Reception
191
191
0
SMS
125
125
0
Prime Minster-Complaint Portal
34
34
0
Aaple Sarkar
7
7
0
PMC Employee
3
3
0
Google+
1
1
0
Social Analysis
Web
50100
212
49888
Total
Pending
Resolved
Email
6315
16
6299
Total
Pending
Resolved
Mobile App
46879
318
46555
Total
Pending
Resolved
WhatsApp
32732
60
32672
Total
Pending
Resolved
SMS
125
0
125
Total
Pending
Resolved
Facebook
1728
6
1722
Total
Pending
Resolved
Twitter
13091
30
13061
Total
Pending
Resolved
Google+
1
0
1
Total
Pending
Resolved
Lokshahi
1219
0
1219
Total
Pending
Resolved
Z+
629
0
629
Total
Pending
Resolved
Written Complaint
975
0
975
Total
Pending
Resolved
Ward/Department Reception
191
0
191
Total
Pending
Resolved
Call Center
38574
32
38541
Total
Pending
Resolved
Information Requested
444
0
444
Total
Pending
Resolved
Prime Minster-Complaint Portal
34
0
34
Total
Pending
Resolved
Aaple Sarkar
7
0
7
Total
Pending
Resolved
