Pune Municipal Corporation
Grievance Management System
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Login
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Citizen User Guide
Social Analysis
RTS Dashboard
Dashboard Grievance Management System
243214
All Complaints
2599
Pending Complaints
240613
Resolved Complaints
Garbage (SWM)
Maximum Grievance Resolved Category
98%
% Grievance Resolved
827
Grievance Pending For > 60 Days
1419
Complaint Pending > 30 Days &< 60 Days
177
Complaint Pending > 15 Days &< 30 Days
3.2/5
Good-Very Good
Citizen Satisfaction
47%
(98055 Feedbacks)
Total Feedback
Feedback Details For :
Ward
Department
Ward wise citizen feedback rating
Ward Name
Total Feedback
Average Rating
Aundh - Baner
9163
3.19
Nagar Road - Vadgaonsheri
6315
3.14
Dhankawadi - Sahakarnagar
6027
3.70
Shivajinagar - Gholeroad
5807
3.67
Kothrud - Bawdhan
5562
3.59
Hadapsar - Mundhwa
5510
3.20
Yerawada- Kalas Dhanori
5231
3.42
Warje - Karvenagar
5101
3.38
Bibwewadi
4764
3.70
Kasba - Vishrambaugwada
4667
3.32
Sinhgad Road
3832
3.30
Kondhwa - Yewalewadi
3808
3.69
Wanawadi - Ramtekadi
2596
3.36
Dholepatil
2554
3.37
Bhawani Peth
1943
2.90
I don`t know
587
2.21
Department wise citizen feedback rating
Department Name
Total Feedback
Average Rating
Water Supply
7517
2.97
Road Project(H.O)
5837
2.65
Building Permission
3160
1.71
Property Tax
3044
2.67
Garden
1636
2.58
Stray Dogs
1197
1.77
Traffic-Planning
677
1.88
Drainage Project(H.O)
431
2.35
Traffic-signal(Electrical)
238
2.53
Health (H.O)
223
2.17
Birth And Death
200
2.95
Information Technology
194
3.01
Legal
151
1.63
Garden - Civil
150
2.90
Estate and Management (HO)
125
1.85
Bhavan (H.O)
85
2.58
SWM (HO)
59
1.95
Garden - Electrical
47
3.34
Pune Smart City (PSCDCL)
43
2.72
Social Development
37
2.14
Mandai
16
2.19
Sports
13
1.77
City Engineer
9
2.11
Encroachment (HO)
9
1.44
General Administration / Establishment
5
3.40
Developement Planning
4
1.25
License_Skysign (HO)
3
1.00
Electrical(H.O)
2
3.00
Security
1
1.00
Source distribution
Social Media
Grievances
Total
Resolved
Pending
Swachhata App
54513
54493
20
Citizen
49670
49179
491
Mobile
42963
42218
744
Call Center
38574
38171
402
WhatsApp
32732
32193
539
Twitter
13091
12844
247
E-mail
6315
6231
84
FaceBook
1728
1661
67
Lokshahi
1219
1219
0
Written Complaint
975
974
1
Z+
629
629
0
Information Requested
444
444
0
Ward/Department Reception
191
191
0
SMS
125
125
0
Prime Minster-Complaint Portal
34
32
2
Aaple Sarkar
7
5
2
PMC Employee
3
3
0
Google+
1
1
0
Social Analysis
Web
49670
491
49179
Total
Pending
Resolved
Email
6315
84
6231
Total
Pending
Resolved
Mobile App
42963
744
42218
Total
Pending
Resolved
WhatsApp
32732
539
32193
Total
Pending
Resolved
SMS
125
0
125
Total
Pending
Resolved
Facebook
1728
67
1661
Total
Pending
Resolved
Twitter
13091
247
12844
Total
Pending
Resolved
Google+
1
0
1
Total
Pending
Resolved
Lokshahi
1219
0
1219
Total
Pending
Resolved
Z+
629
0
629
Total
Pending
Resolved
Written Complaint
975
1
974
Total
Pending
Resolved
Ward/Department Reception
191
0
191
Total
Pending
Resolved
Call Center
38574
402
38171
Total
Pending
Resolved
Information Requested
444
0
444
Total
Pending
Resolved
Prime Minster-Complaint Portal
34
2
32
Total
Pending
Resolved
Aaple Sarkar
7
2
5
Total
Pending
Resolved
