Pune Municipal Corporation
Grievance Management System
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Login
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Citizen User Guide
Social Analysis
RTS Dashboard
Dashboard Grievance Management System
236775
All Complaints
2736
Pending Complaints
234039
Resolved Complaints
Garbage (SWM)
Maximum Grievance Resolved Category
98%
% Grievance Resolved
381
Grievance Pending For > 60 Days
331
Complaint Pending > 30 Days &< 60 Days
469
Complaint Pending > 15 Days &< 30 Days
3.2/5
Good-Very Good
Citizen Satisfaction
47.5%
(96681 Feedbacks)
Total Feedback
Feedback Details For :
Ward
Department
Ward wise citizen feedback rating
Ward Name
Total Feedback
Average Rating
Aundh - Baner
9020
3.20
Nagar Road - Vadgaonsheri
6211
3.13
Dhankawadi - Sahakarnagar
5928
3.70
Shivajinagar - Gholeroad
5744
3.68
Kothrud - Bawdhan
5478
3.60
Hadapsar - Mundhwa
5396
3.20
Yerawada- Kalas Dhanori
5177
3.42
Warje - Karvenagar
5036
3.38
Bibwewadi
4728
3.71
Kasba - Vishrambaugwada
4616
3.32
Sinhgad Road
3791
3.30
Kondhwa - Yewalewadi
3747
3.69
Wanawadi - Ramtekadi
2568
3.37
Dholepatil
2529
3.37
Bhawani Peth
1915
2.90
I don`t know
587
2.21
Department wise citizen feedback rating
Department Name
Total Feedback
Average Rating
Water Supply
7348
2.98
Road Project(H.O)
5775
2.65
Building Permission
3118
1.72
Property Tax
3021
2.68
Garden
1630
2.58
Stray Dogs
1181
1.78
Traffic-Planning
668
1.89
Drainage Project(H.O)
425
2.35
Traffic-signal(Electrical)
226
2.54
Health (H.O)
217
2.17
Birth And Death
194
3.01
Information Technology
190
3.04
Legal
151
1.63
Garden - Civil
150
2.90
Estate and Management (HO)
121
1.88
Bhavan (H.O)
88
2.52
SWM (HO)
59
1.95
Garden - Electrical
45
3.36
Pune Smart City (PSCDCL)
38
2.79
Social Development
37
2.14
Mandai
16
2.19
Sports
12
1.83
Encroachment (HO)
9
1.44
City Engineer
6
2.67
General Administration / Establishment
5
3.40
Developement Planning
4
1.25
License_Skysign (HO)
3
1.00
Security
1
1.00
Source distribution
Social Media
Grievances
Total
Resolved
Pending
Swachhata App
54513
54461
52
Citizen
48523
47974
549
Mobile
41298
40662
636
Call Center
37364
36897
467
WhatsApp
31372
30729
643
Twitter
12376
12131
245
E-mail
6164
6090
74
FaceBook
1544
1478
66
Lokshahi
1219
1219
0
Written Complaint
973
973
0
Z+
629
628
1
Information Requested
444
444
0
Ward/Department Reception
191
191
0
SMS
125
125
0
Prime Minster-Complaint Portal
31
29
2
Aaple Sarkar
6
5
1
PMC Employee
2
2
0
Google+
1
1
0
Social Analysis
Web
48523
549
47974
Total
Pending
Resolved
Email
6164
74
6090
Total
Pending
Resolved
Mobile App
41298
636
40662
Total
Pending
Resolved
WhatsApp
31372
643
30729
Total
Pending
Resolved
SMS
125
0
125
Total
Pending
Resolved
Facebook
1544
66
1478
Total
Pending
Resolved
Twitter
12376
245
12131
Total
Pending
Resolved
Google+
1
0
1
Total
Pending
Resolved
Lokshahi
1219
0
1219
Total
Pending
Resolved
Z+
629
1
628
Total
Pending
Resolved
Written Complaint
973
0
973
Total
Pending
Resolved
Ward/Department Reception
191
0
191
Total
Pending
Resolved
Call Center
37364
467
36897
Total
Pending
Resolved
Information Requested
444
0
444
Total
Pending
Resolved
Prime Minster-Complaint Portal
31
2
29
Total
Pending
Resolved
Aaple Sarkar
6
1
5
Total
Pending
Resolved
