Pune Municipal Corporation
Grievance Management System
Home
Login
Register
Citizen User Guide
Home
Login
Register
Citizen User Guide
Social Analysis
RTS Dashboard
Dashboard Grievance Management System
209562
All Complaints
4739
Pending Complaints
204823
Resolved Complaints
Garbage (SWM)
Maximum Grievance Resolved Category
97%
% Grievance Resolved
557
Grievance Pending For > 60 Days
613
Complaint Pending > 30 Days &< 60 Days
1135
Complaint Pending > 15 Days &< 30 Days
3.1/5
Good-Very Good
Citizen Satisfaction
49.1%
(87432 Feedbacks)
Total Feedback
Feedback Details For :
Ward
Department
Ward wise citizen feedback rating
Ward Name
Total Feedback
Average Rating
Aundh - Baner
8288
3.13
Nagar Road - Vadgaonsheri
5664
3.08
Dhankawadi - Sahakarnagar
5361
3.67
Shivajinagar - Gholeroad
5309
3.66
Hadapsar - Mundhwa
4802
3.13
Kothrud - Bawdhan
4654
3.53
Yerawada- Kalas Dhanori
4456
3.29
Warje - Karvenagar
4452
3.31
Bibwewadi
4096
3.64
Kasba - Vishrambaugwada
4021
3.22
Sinhgad Road
3483
3.26
Kondhwa - Yewalewadi
3221
3.61
Dholepatil
2299
3.29
Wanawadi - Ramtekadi
2008
3.03
Bhawani Peth
1682
2.76
I don`t know
587
2.21
Department wise citizen feedback rating
Department Name
Total Feedback
Average Rating
Water Supply
6888
2.96
Road Project(H.O)
5394
2.62
Building Permission
3030
1.73
Property Tax
2960
2.70
Garden
1609
2.59
Stray Dogs
1152
1.80
Traffic-Planning
649
1.88
Drainage Project(H.O)
403
2.35
Traffic-signal(Electrical)
215
2.59
Health (H.O)
206
2.13
Information Technology
188
3.06
Birth And Death
187
3.08
Legal
151
1.63
Garden - Civil
140
2.90
Estate and Management (HO)
119
1.87
Bhavan (H.O)
84
2.60
SWM (HO)
54
2.02
Garden - Electrical
40
3.38
Social Development
37
2.14
Pune Smart City (PSCDCL)
24
2.88
Mandai
16
2.19
Sports
12
1.83
Encroachment (HO)
9
1.44
City Engineer
5
3.00
General Administration / Establishment
5
3.40
License_Skysign (HO)
3
1.00
Developement Planning
3
1.00
Source distribution
Social Media
Grievances
Total
Resolved
Pending
Citizen
45642
44838
804
Swachhata App
43713
43432
281
Mobile
37281
36315
966
Call Center
33907
32880
1027
WhatsApp
27661
26594
1067
Twitter
10829
10432
397
E-mail
5798
5687
111
Lokshahi
1215
1215
0
FaceBook
1125
1042
83
Written Complaint
971
971
0
Z+
628
627
1
Information Requested
442
441
1
Ward/Department Reception
190
190
0
SMS
124
124
0
Prime Minster-Complaint Portal
29
29
0
Aaple Sarkar
5
4
1
PMC Employee
2
2
0
Social Analysis
Web
45642
804
44838
Total
Pending
Resolved
Email
5798
111
5687
Total
Pending
Resolved
Mobile App
37281
966
36315
Total
Pending
Resolved
WhatsApp
27661
1067
26594
Total
Pending
Resolved
SMS
124
0
124
Total
Pending
Resolved
Facebook
1125
83
1042
Total
Pending
Resolved
Twitter
10829
397
10432
Total
Pending
Resolved
Google+
0
0
0
Total
Pending
Resolved
Lokshahi
1215
0
1215
Total
Pending
Resolved
Z+
628
1
627
Total
Pending
Resolved
Written Complaint
971
0
971
Total
Pending
Resolved
Ward/Department Reception
190
0
190
Total
Pending
Resolved
Call Center
33907
1027
32880
Total
Pending
Resolved
Information Requested
442
1
441
Total
Pending
Resolved
Prime Minster-Complaint Portal
29
0
29
Total
Pending
Resolved
Aaple Sarkar
5
1
4
Total
Pending
Resolved
