Pune Municipal Corporation
Grievance Management System
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Login
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Citizen User Guide
Social Analysis
RTS Dashboard
Dashboard Grievance Management System
243602
All Complaints
2253
Pending Complaints
241347
Resolved Complaints
Garbage (SWM)
Maximum Grievance Resolved Category
99%
% Grievance Resolved
2086
Grievance Pending For > 60 Days
98
Complaint Pending > 30 Days &< 60 Days
35
Complaint Pending > 15 Days &< 30 Days
3.2/5
Good-Very Good
Citizen Satisfaction
46.9%
(98112 Feedbacks)
Total Feedback
Feedback Details For :
Ward
Department
Ward wise citizen feedback rating
Ward Name
Total Feedback
Average Rating
Aundh - Baner
9164
3.19
Nagar Road - Vadgaonsheri
6317
3.14
Dhankawadi - Sahakarnagar
6027
3.70
Shivajinagar - Gholeroad
5808
3.67
Kothrud - Bawdhan
5565
3.59
Hadapsar - Mundhwa
5512
3.20
Yerawada- Kalas Dhanori
5231
3.42
Warje - Karvenagar
5102
3.38
Bibwewadi
4767
3.70
Kasba - Vishrambaugwada
4667
3.32
Sinhgad Road
3834
3.30
Kondhwa - Yewalewadi
3810
3.69
Wanawadi - Ramtekadi
2596
3.36
Dholepatil
2559
3.37
Bhawani Peth
1950
2.90
I don`t know
587
2.21
Department wise citizen feedback rating
Department Name
Total Feedback
Average Rating
Water Supply
7521
2.97
Road Project(H.O)
5839
2.65
Building Permission
3161
1.71
Property Tax
3045
2.67
Garden
1637
2.58
Stray Dogs
1201
1.77
Traffic-Planning
678
1.88
Drainage Project(H.O)
431
2.35
Traffic-signal(Electrical)
238
2.53
Health (H.O)
223
2.17
Birth And Death
200
2.95
Information Technology
194
3.01
Legal
151
1.63
Garden - Civil
150
2.90
Estate and Management (HO)
125
1.85
Bhavan (H.O)
85
2.58
SWM (HO)
59
1.95
Garden - Electrical
47
3.34
Pune Smart City (PSCDCL)
43
2.72
Social Development
37
2.14
Mandai
16
2.19
Sports
13
1.77
City Engineer
9
2.11
Encroachment (HO)
9
1.44
General Administration / Establishment
5
3.40
Developement Planning
4
1.25
License_Skysign (HO)
3
1.00
Electrical(H.O)
2
3.00
Security
1
1.00
Source distribution
Social Media
Grievances
Total
Resolved
Pending
Swachhata App
54513
54504
9
Citizen
49734
49286
448
Mobile
43287
42550
736
Call Center
38574
38265
308
WhatsApp
32732
32291
441
Twitter
13091
12894
197
E-mail
6315
6246
69
FaceBook
1728
1688
40
Lokshahi
1219
1219
0
Written Complaint
975
974
1
Z+
629
629
0
Information Requested
444
444
0
Ward/Department Reception
191
191
0
SMS
125
125
0
Prime Minster-Complaint Portal
34
32
2
Aaple Sarkar
7
5
2
PMC Employee
3
3
0
Google+
1
1
0
Social Analysis
Web
49734
448
49286
Total
Pending
Resolved
Email
6315
69
6246
Total
Pending
Resolved
Mobile App
43287
736
42550
Total
Pending
Resolved
WhatsApp
32732
441
32291
Total
Pending
Resolved
SMS
125
0
125
Total
Pending
Resolved
Facebook
1728
40
1688
Total
Pending
Resolved
Twitter
13091
197
12894
Total
Pending
Resolved
Google+
1
0
1
Total
Pending
Resolved
Lokshahi
1219
0
1219
Total
Pending
Resolved
Z+
629
0
629
Total
Pending
Resolved
Written Complaint
975
1
974
Total
Pending
Resolved
Ward/Department Reception
191
0
191
Total
Pending
Resolved
Call Center
38574
308
38265
Total
Pending
Resolved
Information Requested
444
0
444
Total
Pending
Resolved
Prime Minster-Complaint Portal
34
2
32
Total
Pending
Resolved
Aaple Sarkar
7
2
5
Total
Pending
Resolved
